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Privacy Policy

Riverline Property Management Ltd

1. Introduction

This Privacy Policy explains how Riverline Property Management Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or use our services.

We are committed to protecting your privacy and handling your data transparently and securely.

2. Who We Are
Riverline Property Management Ltd is a property management company providing residential property services.
Registered Office: 181 Westmorland St, Suite 302, E3B 3L6
Email: info@riverlineltd.ca
Telephone: 506-457-4152
For data protection purposes, we are the “data controller” of your personal data.

3. What Personal Data We Collect
We may collect and process the following information:
Information You Provide to Us

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Property details

  • Tenancy information

  • Identification documents (if applicable)

  • Financial information (where required for services)

Information Collected Automatically

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our site

  • Cookies and usage data

4. How We Use Your Information

We may use your personal data to:

  • Respond to enquiries

  • Provide property management services

  • Manage landlord and tenant relationships

  • Process payments and invoices

  • Conduct referencing and compliance checks

  • Improve our website and services

  • Comply with legal and regulatory obligations

5. Lawful Basis for Processing (CAN)
We process personal data under the following lawful bases:

  • Contractual necessity – where processing is required to perform a contract

  • Legal obligation – to comply with regulatory requirements

  • Legitimate interests – to operate and improve our business

  • Consent – where you have given explicit permission

6. Sharing Your Information

We may share your data with:

  • Contractors and maintenance providers

  • Referencing agencies

  • Accountants and professional advisers

  • IT service providers

  • Legal and regulatory authorities (where required)

We ensure all third parties process data securely and in compliance with data protection laws.

We do not sell your personal data.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the service provided.

8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss or destruction

  • Alteration or disclosure

However, no internet transmission is completely secure.

9. Your Privacy Rights (Canada)
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to the use of your personal information (subject to legal or contractual restrictions)

  • Request information about how your personal data has been used or disclosed

  • Challenge our compliance with applicable privacy laws

If you withdraw consent, this may affect our ability to provide certain services.
To exercise any of these rights, please contact us using the details provided in Section 14.
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy (if applicable).

11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

12. International Transfers

Your personal information may be stored or processed outside of Canada, including in jurisdictions where data protection laws may differ from those in your province or territory.

Where we transfer personal information to service providers outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable Canadian privacy laws. This may include contractual protections and security measures.

By using our services, you consent to such transfers where permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make changes, we will:

  • Update the “Effective Date” at the top of this policy

  • Post the revised version on our website

Where required by applicable Canadian privacy law, we will provide additional notice or obtain consent for material changes.

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